In fitnessdigital.co.uk, we promise best price guarantee before and after sales. If you find the same product offer at a lower price within 15 days after your purchase, we WILL REFUND THE DIFFERENCE .
Of course we do have some terms and conditions that you will probably find acceptable:
RETURNS ARE EASY:
All our products are originals, new and with the guarantee directly from our suppliers. Your complete satisfaction is our commitment , if you are not completely satisfied, we refund your money back.
In all the different cases that are described below, the product must be in perfect condition, in its original packaging and must be returned in the exact same condition as when purchased. For hygiene reasons we do not accept changes or returns on Polar, Suunto, Compex, Garmin, Slendertone, cavitation, massage and depilation products which have been used.
Also, once the item is received back at fitnessdigital.co.uk, we will inspect it to make sure it has not been used and is in good condition.
Cases and conditions:1.- Collection of faulty products
In the case of an item being found faulty upon delivery, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is faulty.
Once the item is received back at fitnessdigital.co.uk, we will inspect it, and if necessary arrange to send out a new one. Your invoice is your proof of purchase and has to be sent back to us together with the item. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.
If the product is NOT found faulty on inspection, we may send it back to you and delivery costs will be payable by you.
Please note that you could be asked to contact the manufacturer/supplier directly for faulty products, to give you the best service possible. In this case, your invoice is your proof of purchase.
If you are not fully satisfied with your product, you can return it. You can return it sending it through ordinary mail or you can call us or send us an e-mail, so we can arrange to collect the item. In this case, the carriage cost will be payable by you. The carriage cost depends on the product and on its weight. Please, check the carriage costs here:
The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Once the item is received back at fitnessdigital.ie, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.
Your invoice is your proof of purchase and has to be sent back to us together with the item.
In order to return your good, please contact our customer service department by sending an e-mail to firstname.lastname@example.org so that we can start the collection procedure.
Please note that in fitnessdigital.ie, we will not accept goods returned in non-original or damaged packaging.
In the case of you receiving an item that is different from the one you ordered, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is incorrect.
Once the item is received back at fitnessdigital.co.uk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.
Your invoice is your proof of purchase and has to be sent back to us together with the item.
In order to return your good, please contact our customer service department by sending an e-mail to email@example.com so that we can start the collection procedure.
Please note that in fitnessdigital.co.uk, we will not accept goods returned in non-original or damaged packaging.
Any gifts received when purchasing the returned product MUST also be returned, or paid for in full.
When the transport company delivers your order, it is very important to check it.
Please COUNT the pieces you receive and look for DAMAGE to the packaging. If the number of boxes you receive is different from the number of pieces on the carrier’s delivery note, DO NOT ACCEPT DELIVERY.
If the packaging is damaged, DO NOT ACCEPT DELIVERY, or NOTE DAMAGE TO PACKAGING on the delivery note next to your signature.
Signing the delivery note means that you accept the order; your signature is an acceptance that you have received all the pieces and that the packaging was in good condition.
Please contact us as soon as possible if there are any problems upon delivery.
Should you need after sales service, please contact us by e-mail firstname.lastname@example.org. Your e-mail will be answered within 48 working hours by a member of our staff. In order to help you as soon as possible, please do not forget to tell us:
At fitnessdigital we seek complete satisfaction for our clients and we know that delivery charges are an inconvenience and therefore fitnessdigital offers free delivery for orders over £200. On orders up to £50 delivery costs are £7.99 and between £50 and £200 the delivery costs are £3.99. The shopping basket automatically updates the delivery costs. At fitnessdigital we also take great care over the delivery and always do everything possible to ensure that the delivery times are respected. For this reason we work with transport leaders such as TNT, DHL, DACHSER, DPD or UPS.
Not at home for the delivery? If an attempt at delivery is made and there is no one at home, the transport company will leave you a note instructing you to contact them so that you can confirm a new delivery date. When the transport company delivers the goods, please check the following:
Delivery times can be found in the information of each product, on the left side of the price.
For all products stating "delivery: 1 working day" at fitnessdigital, normal delivery is the next working day.(occasionnaly 2 working days depending on the destination). Orders for 1 working day delivery must be placed by 13:30 from Monday to Friday. Orders are delivered on working days only from Monday to Friday.
We only deliver from Monday to Friday. There's no movement of packages on weekends.
If you are ordering by credit card, delivery time immediately starts.
Delivery time of products saying "In Stock" is 2 to 7 working days.
In the rest of our products delivery time (the number of working days) is given to you. Some products have to be ordered on request. For more information about orders on request, please contact us.
We do not promise delivery if we can not keep to schedule, but in the case of your order being delayed, please go to " Have you placed an order?" and follow the instructions.
Should there be any problem, the fitnessdigital team promises to attend to it within 48 working hours. You can contact us sending an e-mail to email@example.com
You have different methods to place your order at fitnessdigital
Your order will be sent upon receipt of a transfer of the full amount. Your order will be sent when completed. All transfers must be made in £.
Pay securely with the following credit cards: VISA, VISA Electron or Mastercard
If you have a credit card that allows you to purchase in internet, and you have a code or password that allows you to pay on-line, this is a good and comfortbale way to pay for you. Payment on-line method that your order will be paid for right after checkout, and is therefore very fast. fitnessdigital.co.uk is 100% secure. We guarantee the safety of your credit card information. All credit card information is handled with the utmost security and will never be released to any other organisation under any circumstance.
Your order will be sent upon receipt of the PayPal confirmation of payment of the full amount. What is PayPal?
fitnessdigital could sometimes ask a customer to use a certain payment methods ( for instance if the information given to us is not complete or seems to include false information). This could be the case when we are not able to properly identify who the customer is. We could sometimes ask for specially added documents as well, in order to prove payment.
Delivery costs, delivery time and terms and conditions for free delivery are the same for all payment methods.
A coupon is code published in a campaign which features in the URL and provides information about a series of special offers such as:
Each coupon is segmented by a series of criteria which depend on the campaign and which, if fulfilled, automatically triggers the application of the special offer. It is not possible to use several promotions at the same time. Only one coupon can be applied for every purchase made.
Example: If you receive an email with a 10% discount on the BH Boxster treadmill when you log onto fitness digital via the link on the email and then add the product to your shopping basket, the 10% discount will be automatically applied. Bear in mind that, in this case, if you add another product to your shopping basket and the BH Boxter is not included in your shopping basket, the criteria is not met and the discount will not be applied.
If you are making a purchase with an associated coupon and your discount does not appear when you come to pay, make sure your shopping basket meets the conditions of the promotion or, if you prefer or if the special offer has still not been applied, contact us directly by mailing us at firstname.lastname@example.org so we can help you to exchange the coupon correctly or apply it manually ourselves.
If you get an error message, it is most likely that you have accessed the website through an active link and, for some reason, you are not meeting all the requirements in order to be able to benefit from this promotion.
We are always issuing new coupons, you only have to subscribe to our newsletters or follow us on the social networks to find out about them and get hold of them.
Special offers, discount codes, novelties… Every week there are new promotions just for you! You only have to register on our homepage in the section "Register" or click on "I would like to receive newsletters" during the purchase process. From that moment you will start to receive our newsletters with all the novelties, promotions, special offers and exclusive discounts.