661,941 satisfied customers

Sale 2017

Have you already purchased at fitnessdigital?

Where is my order?

If you want to know the state of your order, you can take a look in your account "Help: where is my order?"

I want to return a product

RETURNS ARE EASY:

  1. All our products are originals, new and with the guarantee directly from our suppliers. Your complete satisfaction is our commitment , if you are not completely satisfied, we refund your money back.

    In all the different cases that are described below, the product must be in perfect condition, in its original packaging and must be returned in the exact same condition as when purchased. For hygiene reasons we do not accept changes or returns on Polar, Suunto, Compex, Garmin, Slendertone, cavitation, massage and depilation products which have been used.

    Also, once the item is received back at fitnessdigital.co.uk, we will inspect it to make sure it has not been used and is in good condition.

    Cases and conditions:

    1.- Collection of faulty products

    In the case of an item being found faulty upon delivery, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is faulty.

    Once the item is received back at fitnessdigital.co.uk, we will inspect it, and if necessary arrange to send out a new one. Your invoice is your proof of purchase and has to be sent back to us together with the item. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    If the product is NOT found faulty on inspection, we may send it back to you and delivery costs will be payable by you.

    Please note that you could be asked to contact the manufacturer/supplier directly for faulty products, to give you the best service possible. In this case, your invoice is your proof of purchase.

  2. 2.- I don’t like the item or I ordered the wrong size or colour

    If you do not like the product you bought, you can return it to us. You have 14 days after purchase to do so by sending an email to our customercare, so that we can arrange to collect the item. In this case, the delivery cost will be payable by you. The delivery cost depends on the product and on its weight. Please, check the delivery costs here:

    1. Accessories, scales, mini steppers, hear rate monitors, and stimulators will be £12.
    2. For those products of less than 50kg, will be £24.
    3. And products of more than 50 kg, will be £40.

    The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Once the item is received back at fitnessdigital.co.uk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare@fitnessdigital.co.uk so that we can start the collection procedure.

    Please note that in fitnessdigital.co.uk we will not accept goods returned in non-original or damaged packaging.

  3. 3.- I have received an incorrect item

    In the case of you receiving an item that is different from the one you ordered, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is incorrect.

    Once the item is received back at fitnessdigital.co.uk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare@fitnessdigital.co.uk so that we can start the collection procedure.

    Please note that in fitnessdigital.co.uk, we will not accept goods returned in non-original or damaged packaging.

  4. 4.- Gifts

    Any gifts received when purchasing the returned product MUST also be returned, or paid for in full.

  5. 5.-Short deliveries and damage to packaging received

    When the transport company delivers your order, it is very important to check it.

    Please COUNT the pieces you receive and look for DAMAGE to the packaging. If the number of boxes you receive is different from the number of pieces on the carrier’s delivery note, DO NOT ACCEPT DELIVERY.

    If the packaging is damaged, DO NOT ACCEPT DELIVERY, or NOTE DAMAGE TO PACKAGING on the delivery note next to your signature.

    Signing the delivery note means that you accept the order; your signature is an acceptance that you have received all the pieces and that the packaging was in good condition.

    Please contact us as soon as possible if there are any problems upon delivery.

Should you need after sales service, please contact us by e-mail customercare@fitnessdigital.co.uk. Your e-mail will be answered within 48 working hours by a member of our staff. In order to help you as soon as possible, please do not forget to tell us:

  1. Your name
  2. Model
  3. Invoice number

I want to use my guarantee

To qualify for the guarantee, just send an e-mail to customercare@fitnessdigital.co.uk and we promise to give you an answer within 48 working hours.

  1. Model
  2. Invoice number